The Hurt is in the Heart

10 Feb

By Emily Shuster

I CAME TO BOULDER six weeks ago as an intern for the Maria Rogers Oral History Program.

To the eyes and ears of a visitor to Boulder, one from the part of the country where an eight-hundred foot rise is designated a “peak,” many things seem different, and unexpected.

 To the eyes and ears of this visitor to Boulder—a college student from Vermont, originally hailing from the Boston area—other notable traits here are the personality of this community, and personalities in this community. The stories that Boulder residents tell seem to be not only rich with adventure, excitement and accomplishment, but they carry a uniquely noticeable interest in, and care for one another. 

Through my internship I have felt privileged to have the opportunity to listen to the stories of many fascinating Boulder residents who embody this characteristic. There seems to be something in the (dry!) air here that fosters the mindset of person-to-person civility and compassion.

 “…the hurt is not in the wallet, the hurt is in the heart”

So says Cindy Taylor, Director of the Consumer Affairs Division at the Boulder County Attorney General’s office.  Ms. Taylor was interviewed by Shirley Steele for the oral history program (the interview was filmed by Liz McCutcheon).  The whole interview is available on the Maria Rogers Oral History web site , but you can watch the short video above to learn about the essence of the Consumer Affairs Division’s work and hear about consumer protection resources available to those in need of help.

Ms. Taylor touches upon the logistical functioning of the office, the constantly evolving nature of fraudulent activity, and the ways in which all parties involved—offenders, and victims—are treated. It is apparent that Ms. Taylor, and her job are a good fit. She speaks with obvious passion for her work, and concern and care for the individuals she has helped throughout her career.

 When I watched Ms. Taylor speak about her job, I was struck by the spot-on embodiment of an attitude and smoothly run system that I’ve found myself associating with Boulder—that people here are generally trustworthy, that they expect a lot from one another   and that they would create a well-organized organization or government agency to help people out if they come into trouble.

 “I… want to go after the bad guys and get them too, but whenever we can help restore the relationship, getting people to sit at the table and talk to each other is really. . . something I so strongly believe in.”

 Toward the end of the video, Ms. Taylor points to a few important consumer-protection related resources to be aware of both if you are in need of immediate assistance or simply want to familiarize yourself with the services they provide.

For more information on the resources and organizations mentioned in the video, you can contact:

 Boulder County Consumer Advocacy
(303)-441-3700
www.tinyurl.com/BoulderConsumerAffairs

 Adult Protective Services:
(303) 441-1000
www.bouldercounty.org/help/adults/pages/hhsadultprotsrserv.aspx

Internet Crime Complaint Center
http://www.ic3.gov/

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